Refund Policy

1. Try before you pay

Every new account can use Pro free for 7 days without entering payment details, and the Free plan is available without time limit. We encourage you to check that FlipMetric fits your needs before subscribing.

2. Cancel any time

Cancel from Billing in your dashboard or by emailing support@flipmetric.app. No further payments are taken after you cancel. You keep paid features until the end of your current monthly or yearly period, then your account moves to the Free plan with your data intact.

3. Refunds

Subscription payments, including monthly and yearly renewals, are non-refundable, and we do not give refunds or credits for partly used periods or unused features.

4. When we do refund

• Billing errors: if you were charged twice, charged after cancelling, or charged the wrong amount, tell us within 30 days and we will refund the incorrect amount.
• Legal rights: where consumer law in your country gives you a right to a refund or to cancel, we will honour it.

5. How refunds are paid

Payments are processed by Creem, our merchant of record, so approved refunds are issued through Creem to your original payment method. Your bank may take several business days to show it.

6. Questions and chargebacks

Email support@flipmetric.app with your account email and the charge date. We reply within 3 business days. Please contact us before opening a chargeback so we can resolve it quickly. See also our Terms of Service.